Dena Putnam-Gilchrist, CEO-KeiperSpine, PC Administrator-Spine Surgery Center of Eugene

Dena Putnam-Gilchrist, MBA, BSN, RN

Patient care is not unlike balancing a chair on four good legs: (1) Employee/patient/provider satisfaction; (2) Evidence-based, high-quality patient care; (3) Teamwork; (4) Fiscal responsibility. That philosophy drives me and has buoyed my progressive career as a high-performing executive-level nursing leader deeply dedicated to placing the patient at the center of everything I do.

𝐖𝐇𝐀𝐓 𝐒𝐄𝐓𝐒 𝐌𝐄 𝐀𝐏𝐀𝐑𝐓 I have a unique background with 10 years in Quality & Risk, knowledge that I routinely draw on to help my organization with risk reduction, quality improvement, The Joint Commission readiness, medical staff bylaws, policies, peer and case reviews. As a former ICU Director, I am dedicated to shared governance, process improvement, and harm reduction. I’ve also gained experience performing service line evaluations that have produced significant savings.

𝐇𝐎𝐖 𝐈 𝐏𝐑𝐎𝐃𝐔𝐂𝐄 𝐑𝐄𝐒𝐔𝐋𝐓𝐒

•  Relationship-centered and result-driven leadership.
•  Using data to drive performance.
• Transformational, transactional, and collaborative styles.
• High levels of employee and provider engagement.
• Consistency in setting goals and expectations.
• Encouraging work-life balance.
• 𝗪𝗛𝗘𝗥𝗘 𝗜 𝐇𝐀𝐕𝐄 𝗠𝗔𝗗𝗘 𝗔 𝗗𝗜𝗙𝗙𝗘𝗥𝗘𝗡𝗖𝗘
•  Consistent high levels of employee, patient, and provider satisfaction through maximized use of shared governance.
•  Improved efficiencies and financial performance by demonstrating fiscal responsibility and business acumen.
• Active participation in strategic planning, developing revenue-generating business plans, and service line evaluations.
• Transformed an understaffed, underperforming Quality Department into one of top performing departments within a large heath system.
• Maintained high levels of safety as Director of ICU with zero safety-related events over a 9 year span.
• Leading a 17 department organization with 360 FTEs to top KPI performance in quality and productivity.

𝐇𝐎𝐖 𝐎𝐓𝐇𝐄𝐑𝐒 𝐃𝐄𝐒𝐂𝐑𝐈𝐁𝐄 𝐌𝐄

•  Collaborative
•  Driven
•  Sets high expectations
• Quality driven
•  Professional
•  Feisty
• Listens and encourages dialog
• Humble, admits mistakes
• Consistent